职场危机的 “预判与应对”

职场中难免遇到危机（如项目失败、客户投诉、口碑危机），关键是 “提前预判，沉着应对”。日常工作中，建立 “风险预警意识”，比如项目推进中提前排查可能出现的问题，制定备选方案；与客户沟通时，及时捕捉不满信号，提前化解矛盾。遇到危机时，不逃避、不推卸责任，第一时间向上级汇报，说明情况及影响，同时提出解决方案，比如 “项目延期是因为供应链问题，我已联系备选供应商，预计 3 日内解决”。面对外部危机（如媒体负面报道），遵循 “统一口径、及时回应” 原则，不私自接受采访或发表言论，由公司指定人员对接。记住，危机处理的核心是 “控制影响、解决问题”，冷静和担当能让你在危机中展现价值。
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