1. Work with overseas sales to conduct on-site or video field survey of customer workplace, and provide site improvement proposal;
2. Conduct equipment installation, testing and commissioning;
3. Provide full process training to client including scanner operation, software operation, and 3D printer operation;
4. Provide technical assistance and support for incoming questions and issues. Walk customers through troubleshooting process;
5. Follow up with customers, provide feedback and see problems through to resolution;
6. Ensure proper recording, documentation and closure of all incidents;
7. Develop service procedures, policies and standards for Technical Support, implement processes needed to delight our customers;
8. Manage day-to-day service activities;
9. Recruit, lead, mentor, motivate and develop Technical Support Specialists to ensure we provide world class service and support;
10. Track, monitor, report and analyze Technical Support and customer success metrics, highlighting trends and outlining next steps.
岗位要求
1. Bachelor degree in engineering or above;
2. Fluent in English;
3. Able to travel overseas;
4. Not less than 1 years’ experience in technical support environment;
5. Proven ability to manage and lead team;
6. Skilled in using CAD, can understand the schematic diagram, understand PLC, have advanced electrician certificate is preferred;
7. Excellent customer-facing / interpersonal skills with strong business sense;
8. Excellent listening and presentation skills;
9. Advanced troubleshooting and multi-tasking skills;
10. Able to quickly and effectively learn Heygears technology;
11. Able to be flexible with dynamic, growing company.
1.Look to understand 3D Printing and target industries in depth, understand its current suitability for 3D Printing applications, document your findings and recommendations;
2.Establish technology frameworks and best practices to maximize the value added to projects;
3.Establish methodologies of application development programs to ensure scalability;
4.Analyze current markets and customer’s situation and suggest improvement through innovation by using HeyGears’s strengths;
5.Work with partners to develop and drive technology solutions, strategic objectives and business case development across functional groups or within a business domain.
岗位要求
1.Background in engineering;
2.Fluency in Chinese and English;
3.Understanding of 3D Printing or any manufacturing processes is a plus;
4.Experience in technology consulting is a plus;
5.Good communication skills;
6.Can-do-attitude, out-of-the-box thinking, curious, innovation and creative mindset;
7.Critical thinker;
8.Open to regular travel both in China as well as abroad.