A manager in a call center needs to determine how many agents to
schedule next week. Based on previous data, she expects to get 7,940
calls next week. The following conditions apply:
On average, call center agents can handle seven calls an hour.
The call center is open for 10 hours, 5 days a week.
Full-time agents work 40 hours per week, but are only on calls
for 35 hours a week.
Part-time agents work 20 hours per week, but are only on calls
for 17 hours a week.
Which combination is the best to meet the scheduling needs?
