The team launched a survey among key customers to benchmark the service levels at RotorCorp with their expectations and speed of delivery of spare parts ranked as the first requirement by all customers. The COO, in charge of operations and warehouse is extremely pleased with the results as he thinks it will be an opportunity to highlight the importance of service delivery, in his view a prerequisite for any improvement in service.Exhibit 4 shows the process currently in place between receiving an order from a client for a part available in the warehouse to delivering it. 
What is the current range of spare parts that can be delivered in a given day?
