What You’ll Be Doing: - Complete comprehensive investigations using 3rd party and proprietary tools and be accountable for all information researched and contained in each case file; - Investigate complex fraud cases to identify fraudulent activities such as account take over, chargebacks, friendly fraud, identity theft, stolen financials, and other fraud schemes prevalent in payment fraud; - Contact clients via phone and/or email to validate transaction activity and account information; - Analyze all kinds of trading and behavioral patterns and report suspicious accounts to prevent and detect fraud patterns; - Prepare periodic reports on fraud statistics, fraud trends, and ongoing fraud cases to senior management; and - Present fraud patterns with leadership team with recommendation on preventive measures to improve detection capability, rules and risk policies. What We Look For In You: - Relevant fraud investigation experience in the financial services / eCommerce / Fintech industry. - Bachelor’s Degree; - Strong ability to analyse large data to detect fraud patterns; - Ability to learn new technology tools quickly; - Ability to travel internationally up to 10% annually; - Customer service experience is a plus