Expert After-Sales Repair Literature

Brief description of the position/Range of responsibility：

The holder of the position ensures the availability of Repair Literature to fulfill compulsory legal requirements and to provide correct and cost-efficient repair descriptions for the whole vehicle. It is important to publish Repair Literature according to work safety standards and an efficient repair method to maintain and control warranty costs.

Key tasks:

• Implement and manage the standard process and align with related counterparts.
• Independent project management for development of Repair Literature (Repair Manual, Maintenance Table and Maintenance Manual (IGG)) according the project milestones.
• Identify suppliers, negotiate work packages and prices, place orders and checking supplier invoices.
• Research (collect and analyze) information regarding the Repair Literature content.
• Content creation according the supplied repair concept and internal/external guidelines.
• Content validation of Repair Literature quality regarding legal, technical and functional requirements.
• Content adaptation if needed (e.g. ECRs).
• Addressing customer, technical and legal feedbacks, support APS committee in Repair Literature related topics.
• Maintain sound and efficient communication channels with all relevant departments and regions.
• Development of smart repair concepts to reduce labor times and feedback to product influence.
• Performing individual task-related duties in accordance with the knowledge and experience of the position holder.
• Advising other people holding positions at VCIC, its subsidiaries/associate companies, or cooperating organizations
• upon request and in consultation with the appropriate people responsible.

Qualification and skills:

•  Master or bachelor degree in the field of automotive engineering and/or info- and media design.
•  Experience in project management methods in all project phases
• Skills in analytical thinking, strategy and planning
• Experience in an international working environment and in cross-functional project teams
• Very good communication skills (target group oriented and culturally sensitive)
• Ability to work in a highly dynamic environment
• Deal with uncertainties and master high pressure
• Fluent in Chinese and English, German would be beneficial
• Committed to maintain quality and efficiency
• Knowledge in the area of product data management and virtual analyses (DMU)