Warranty Standards & Processes Specialist

Brief description of the position/Range of responsibility：

• This position supports the daily warranty business with focus on Warranty Standards & Processes following established standards and norms. It is an important part of Warranty Policies and Procedures functions.

Key tasks:

• Set up, review and after approval, update VWA Warranty Standards considering VWAG policies, VWA policies and local regulations for all levels including Warranty Handbook, Warranty Bulletin, etc.
•  Set up, review and after approval, update VWA Warranty Processes for all levels including Process Standards, flowcharts, etc.
• Handle, review and advise risks about various local & foreign regulations, contracts, SLA, etc. with other parties.
• Review regularly warranty coverage/conditions and benchmark with competitors with justified proposals. 
• Support daily communications with various parties considering Warranty policies, local regulations, customers’ right and importer/dealer/customers’ satisfaction.
• Support Warranty related services/systems like Service Process, Recall/Campaign, Quality Management, SAGA/2 and related files, BIFI, AQUA/SQA, GAP, DISS, ELSAPRO, HST2, WAPAS, etc.
• Support processing of all claims types in SAGA/2 as assigned.
• Support ad hoc activities as assigned by direct supervisor.
• Performing individual task-related duties in accordance with the knowledge and experience of the position holder.
• Advising other people holding positions at VCIC, its subsidiaries/associate companies, or cooperating organizations

upon request and in consultation with the appropriate people responsible.

Qualification and skills:

• Bachelor degree and above, Major in Automobile, Engineering, International Business or Legal preferred.
• Familiarity with relevant VW Group Systems including certification.
• External certification in Quality Systems, Auditing, Logistics, Data Analysis, etc..
• Have Initiative, Self-Motivated & taking ownership/responsibility of tasks given.
• Ability to work in a dynamic environment, time constraints & manage pressure/stress well
• Good Inter-Personal & Communication Skills (also culturally sensitive).
• Good thinking skills for strategy/problem solving (analytical, critical, creative, etc.).
• Committed to continuously improving quality & efficiency.
• Customer focus & Result Oriented.