Warranty Claims Adjudicator

Brief description of the position/Range of responsibility：

• This position supports the daily warranty business with focus on Warranty Claims Processing following established standards and norms. It is an important part of Warranty Policies and Cost Control functions.

Key tasks:

• Support processing of all claims types in SAGA/2 as assigned.
• Support set up and maintenance of all SAGA/2 functions like User Administration, Importers/Dealers Administration, various groupings, goodwill lists, logical criteria, PDC, etc. to optimize warranty processes.
• Review ROC and EASY reports and proposed suitable follow up actions.
• Support daily communications with various parties considering warranty policies, local regulations, customers’ right and importer/dealer/customers’ satisfaction.
• Propose and support draft Logical Criteria creation according to findings during claim processings.
• Support Importer/Dealer training including organization, training materials including digital media and conducting relevant training.
• Support Warranty related services/systems like Service Process, Recall/Campaign, Quality Management, SAGA/2 and related files, BIFI, AQUA/SQA, GAP, WAPAS, etc.
• Support ad hoc activities as assigned by direct supervisor.
• Performing individual task-related duties in accordance with the knowledge and experience of the position holder.
• Advising other people holding positions at VCIC, its subsidiaries/associate companies, or cooperating organizations

upon request and in consultation with the appropriate people responsible.

Qualification and skills:

• Bachelor degree and above, Major in Automobile or Engineering preferred.
• Familiarity with relevant VW Group Systems including certification.
• External certification in Quality Systems, Auditing, Logistics, Data Analysis, etc..
• Have Initiative, Self-Motivated & taking ownership/responsibility of tasks given
• Ability to work in a dynamic environment, time constraints & manage pressure/stress well
• Good Inter-Personal & Communication Skills (also culturally sensitive)
• Good thinking skills for strategy/problem solving (analytical, critical, creative, etc.)
• Committed to continuously improving quality & efficiency
• Customer focus & Result Oriented