Warranty Cost Monitoring Specialist

Brief description of the position/Range of responsibility：

•  This position supports the daily warranty business with focus on Warranty Cost Monitoring following established standards and norms. It is an important part of Warranty Cost Control functions.

Key tasks:

•  Create/maintain/upgrade suitable dashboards and produce regular Warranty related reports in addition to those found in MORE.
• Analyse the findings with an overview and also individual importers/dealers, service identifiers, models, etc. Proposed suitable actions and follow up accordingly.
• Filter out unusual claims and request further actions like Claim Adjudicator to have a closer look.
• Support tracking KPIs like STLI, campaign complete rate, forecasting various costs related with Warranty business. 
• Propose and support draft Logical Criteria creation according to findings during cost analysis.
• Support processing of all claims types in SAGA/2 as assigned.
• Support Warranty related services/systems like Service Process, Recall/Campaign, Quality Management, SAGA/2 and related files, BIFI, AQUA/SQA, GAP, WAPAS, etc.
• Support ad hoc activities as assigned by direct supervisor.
• Performing individual task-related duties in accordance with the knowledge and experience of the position holder.
• Advising other people holding positions at VCIC, its subsidiaries/associate companies, or cooperating organizations

upon request and in consultation with the appropriate people responsible.

Qualification and skills:

•  Bachelor degree and above, Major in Automobile, Engineering, International Business or Financial preferred.
•  Familiarity with relevant VW Group Systems including certification.
• External certification in Quality Systems, Auditing, Logistics, Data Analysis, etc..
• Have Initiative, Self-Motivated & taking ownership/responsibility of tasks given
• Ability to work in a dynamic environment, time constraints & manage pressure/stress well
• Good Inter-Personal & Communication Skills (also culturally sensitive)
• Good thinking skills for strategy/problem solving (analytical, critical, creative, etc.)
• Committed to continuously improving quality & efficiency
• Customer focus & Result Oriented