关于我们： • MicroStrategy是全球最大的专注于商务智能分析的软件提供商。客户遍布全球，如Gucci, 花旗银行，沃尔玛，麦当劳，可口可乐，美国强生，招商银行等。公司总部位于Tysons Corner，美国华盛顿附近。 我们提供： • 五险一金按工资的全部基数（或封顶数）缴纳 • 公司为员工购买补充商业保险，看病回来还能报销，更有高额意外/寿险/重疾险，配偶和子女也可以半价参保哦 • 公司赞助健身房，还有运动手环，各种健身活动，这里的同事健康又有型 • 每天免费水果，天天不重样 • Outing、团建、节假日礼物，生日Party， 你能想到的这里都有 • 10-20天带薪年假 • 10天带薪病假 • 季度奖金制，每三个月都有奖金入账，再也不用苦苦盼年终 The Role: MicroStrategy Technical Support ensures the success of our customers’ investment in our technology. This dedicated and uniquely talented team of engineers provides unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support. The group’s mission is simple: maintain the continuity and efficiency of MSTR BI solutions through a range of options from access to product-specific knowledge bases, to access to 24x7 product experts, to the extension of dedicated support engineers, etc. The department offers four levels of services: Standard Support, Extended Support, Premier Support, and Elite Support. Wherever your skill level lies and your ambition pushes you, there is a place for you as part of this high-energy, collaborative team. Responsibilities: • Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies • Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance • Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries • Prioritize and communicate product defects and enhancements to development teams • Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums • Enhance personal and professional growth by participating in Internal Training Programs, which offer a five-week technical orientation program as well as weekly training seminars for all team members

The Role: The (Senior) Software Engineer will be a key member of an Agile Software Development team performing C++ development. In this role, you will provide our customers with the most powerful, scalable, and user-friendly platforms for analytics, mobility, and security. You play a role in enabling MicroStrategy products to be best-in-breed and optimized for leading organizations to analyze big data and distribute actionable business insight across their enterprise. （高级）C++开发工程师是我们敏捷开发团队不可或缺的重要成员。加入微策略，您将和我们一起搭建强大，可拓展且对用户友好的，在移动端和安全领域闻名遐迩的BI数据分析平台。您将和我们一起致力于让微策略的产品成为同行中的佼佼者，为客户提供基于海量数据的智能分析，并解决他们最棘手的业务问题。 Your focus: • Lead the design and implementation of MicroStrategy software platforms, applications, and features. • Proactively participate in every aspect of the entire software development lifecycle of feature development, including input on specifications, designs, implementation, test design, test implementation, optimization, and delivery. • Support technical support engineers with high-level and escalated customer issues. • Participate in peer code reviews, knowledge sharing, and SCRUM meetings. • Learn an array of new technologies and make enhancements and improvements to software products and development processes. • 主导微策略软件平台、应用程序和功能的设计和实现。 • 积极参与软件开发生命周期的各个环节，包括需求分析、开发设计、开发实现、测试设计、测试实现、功能优化和交付。 • 和技术支持团队一起解决重要的客户问题。 • 参与代码评审，知识分享和敏捷项目会议。 • 学习一系列的前沿新技术，并不断加强和改进我们的产品及开发流程。

The Role: The (Senior) Software Engineer will be a key member of an Agile Software Development team performing Java development. In this role, you will provide our customers with the most powerful, scalable, and user-friendly platforms for analytics, mobility, and security. You play a role in enabling MicroStrategy products to be best-in-breed and optimized for leading organizations to analyze big data and distribute actionable business insight across their enterprise. （高级）Java开发工程师是我们敏捷开发团队不可或缺的重要成员。加入微策略，您将和我们一起搭建强大的，可拓展且对用户友好的，在移动端和安全领域闻名遐迩的BI数据分析平台。您将和我们一起致力于让微策略的产品成为同行中的佼佼者，为客户提供基于海量数据的智能分析，并解决他们最棘手的业务问题。 Your focus: • Lead the design and implementation of MicroStrategy software platforms, applications, and features. • Proactively participate in every aspect of the entire software development lifecycle of feature development, including input on specifications, designs, implementation, test design, test implementation, optimization, and delivery. • Support technical support engineers with high-level and escalated customer issues. • Participate in peer code reviews, knowledge sharing, and SCRUM meetings. • Learn an array of new technologies and make enhancements and improvements to software products and development processes. • 主导微策略软件平台、应用程序和功能的设计和实现。 • 积极参与软件开发生命周期的各个环节，包括需求分析、开发设计、开发实现、测试设计、测试实现、功能优化和交付。 • 和技术支持团队一起解决重要的客户问题。 • 参与代码评审，知识分享和敏捷项目会议。 • 学习一系列的前沿新技术，并不断加强和改进我们的产品及开发流程。

The Role: The (Senior) Software Engineer will be a key member of an Agile Software Development team performing JavaScript development. In this role, you will provide our customers with the most powerful, scalable, and user-friendly platforms for analytics, mobility, and security. You play a role in enabling MicroStrategy products to be best-in-breed and optimized for leading organizations to analyze big data and distribute actionable business insight across their enterprise. （高级）JavaScript工程师是我们敏捷开发团队不可或缺的重要成员。加入微策略，您将和我们一起搭建强大，可拓展且对用户友好的，在移动端和安全领域闻名遐迩的BI数据分析平台。您将和我们一起致力于让微策略的产品成为同行中的佼佼者，为客户提供基于海量数据的智能分析，并解决他们最棘手的业务问题。 Your Focus: • Lead the design and implementation of MicroStrategy software platforms, applications, and features. • Proactively participate in every aspect of the entire software development lifecycle of feature development, including input on specifications, designs, implementation, test design, test implementation, optimization, and delivery. • Support technical support engineers with high-level and escalated customer issues. • Participate in peer code reviews, knowledge sharing, and SCRUM meetings. Learn an array of new technologies and make enhancements and improvements to software products and development processes. • 主导微策略软件平台、应用程序和功能的设计和实现。 • 积极参与软件开发生命周期的各个环节，包括需求分析、开发设计、开发实现、测试设计、测试实现、功能优化和交付。 • 和技术支持团队一起解决重要的客户问题。 • 参与代码评审，知识分享和敏捷项目会议。 • 学习一系列的前沿新技术，并不断加强和改进我们的产品及开发流程。

Job Duties (include but not limited to): • Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities • Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure • Design for quality, robustness, and performance, with common principles, patterns, and best practices. • Identify and drive opportunities for improving the MCE service and infrastructure maintenance/management • Direct support for customer upgrades, strategic customer escalations, and feature validation • Customer escalations resolution and preventative maintenance for lessons learned • Design and run automated tests. Continuously improve software development, building, testing, and deployment processes. • Collaborate with and support other engineers within the team and from other teams in China, the United States, and Poland.