关于我们： • MicroStrategy是全球最大的专注于商务智能分析的软件提供商。客户遍布全球，如Gucci, 花旗银行，沃尔玛，麦当劳，可口可乐，美国强生，招商银行等。公司总部位于Tysons Corner，美国华盛顿附近。 我们提供： • 五险一金按工资的全部基数（或封顶数）缴纳 • 公司为员工购买补充商业保险，看病回来还能报销，更有高额意外/寿险/重疾险，配偶和子女也可以半价参保哦 • 公司赞助健身房，还有运动手环，各种健身活动，这里的同事健康又有型 • 每天免费水果，天天不重样 • Outing、团建、节假日礼物，生日Party， 你能想到的这里都有 • 10-20天带薪年假 • 10天带薪病假 • 季度奖金制，每三个月都有奖金入账，再也不用苦苦盼年终 The Role: MicroStrategy Technical Support ensures the success of our customers’ investment in our technology. This dedicated and uniquely talented team of engineers provides unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support. The group’s mission is simple: maintain the continuity and efficiency of MSTR BI solutions through a range of options from access to product-specific knowledge bases, to access to 24x7 product experts, to the extension of dedicated support engineers, etc. The department offers four levels of services: Standard Support, Extended Support, Premier Support, and Elite Support. Wherever your skill level lies and your ambition pushes you, there is a place for you as part of this high-energy, collaborative team. Responsibilities: • Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies • Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance • Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries • Prioritize and communicate product defects and enhancements to development teams • Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums • Enhance personal and professional growth by participating in Internal Training Programs, which offer a five-week technical orientation program as well as weekly training seminars for all team members